Strategy & Process Consulting Service Design
3 SIGNS THAT YOU NEED service design
SIGN #1. X Marks the Spot
Your business is in a growth phase but you can’t figure out what steps are needed to get there.
SIGN #2. Customer Confusion
You are having a difficult time figuring out why you’re not getting repeat business or gaining more brand ambassadors. Customers don’t fully understand what you offer and what they do next.
SIGN #3. Merging Madness
You are thinking about adding an additional service or product but aren’t sure if they should be launched together or as a separate entity and you need someone to research and validate.
I'd like to talk about
Our Approach Detective. Guide. Partner.
By investigating, identifying, and diagnosing risks related to human factors in your business, we interpret insights from customer research, firmographics, and analytics to provide a strategic roadmap for your company.
Steps our framework
Alignment / Current State
Define your vision and objectives. A Current State Blueprint is created to map existing processes and customer touchpoints. Next, we develop a map to visualize customer experiences based on initial assumptions. This will reveal gaps and guide improvement opportunities.
Discovery
The goal is to gain deep insights into the customer experience to inform future improvements. Ideally, we would create a map that provides an overview of customer interactions and validates pain points through customer research.
Evolution Insights
What has worked, what hasn’t, and what might be next for the evolution of your services? This involves brainstorming sessions to generate innovative ideas for enhancing the service based on historical data, identifying past patterns which will guide future decisions.
Implementation Plan
The focus shifts to putting these improvements into action. A Future State Blueprint will outline the new findings and will guide the rollout of the plan. We develop a framework to measure the effectiveness of the implemented changes, using metrics and feedback to assess success and identify further adjustments.
3 Month Check-In
Measure, review, & adjust. The 3 Month Check-In starts with an Alignment Workshop to assess progress, a review of User Research Insights to inform evaluations, and a revisit to the map to validate the future state. Ideation sessions generate new ideas, and a Tech Stack Audit ensures technology has supported the changes.
Our Team The Brainy Bunch
Since the launch of Creative Solutions in 2014, we’ve known that results are better when we collaborate and share expertise. One of our strengths is curating the best talent and building the right project team. Our virtual team is a tight-knit group that work hard and care about helping you meet your goals. Plus, we’re nice.